Thursday, November 17, 2011

How to Troubleshoot Hooking Netgear Wireless Modem to PC

Call 1-877-242-9701 (24x7) for Netgear Router Support

In this post I have tried to explains how to troubleshoot a Netgear wireless modem hooked to a PC upon experiencing problems. The methods compiled here are simple and correct until date. It is, however, suggested that these should be followed carefully to avoid running into problems or you can also contact Netgear router support at their Toll Free No +1-877-242-9701


Reboot all the devices viz. computer, router, and modem by turning them off and on. A simple reboot has observed to be the easiest and most effective method of making things work until these have gone wrong. Once the devices have booted up, recheck if you get you Netgear device to connect and browse the internet. 

Alternatively, you can power cycle the devices by unplugging their power cords for 10-20 seconds. Plug the power cords firmly back in after the specified time and wait for them to turn on. This should resolve any common issue that might have occurred due to sudden power outage that distorts the memory. 

If the issue persists, then download latest software updates from the official website of Netgear. Browse to the product section, locate the model or version of your Netgear device, and download and install all the available updates. This will help improve the functionality and performance of your Netgear modem. 

If the problem has lasted, then try this method. Click on the Start button and navigate to Run. Type ‘cmd’ (without quotes and as is) in the blank field and hit Enter on the keyboard. When the Command Prompt window comes, type ‘ping’ (without quotes) and then press the Enter key. Test ‘ping’ also to check if computer is making connection to the router.

Look carefully through the prompts that appear afterwards. If you see a prompt like Request timed out, it indicates that the modem has not been setup correctly. Enter the correct username and password to connect to the internet. If you are not sure or have forgotten this information, check with your ISP (internet service provider). 

The error message may also occur due to enabled proxies in Internet Explorer browser. To do so, open the browser and navigate to Tools and then Internet Options. Highlight the Connections tab and then press the LAN Settings button. Remove checkmark from the box beside Use a proxy server for your LAN. Click on the OK button exit the LAN Settings dialog box. Click on the Apply button and then OK to exit the Internet Options window. Clear the browsing history including cookies etc. and then reconnect to the internet. It should work find now.

If nothing so far has worked out, then hard reset the Netgear router-com-modem. To do so, take a thinner, sharper object and push it inside the Reset hole, located at the back of the router. Hold the button for 10-20 seconds or until you see the blinking power LED light and then release it. This will restore the router’s settings to factory defaults. You can use the default username and password that originally came with the router to login and reconfigure it.

How to Upgrade a Netgear Router

A Wireless router is a device that performs the functions of a wireless access point and a network switch joining your computer and your high-speed modem and as a wireless access point that allows your wireless devices, such as a laptop.  They are commonly uses to allow access to the Internet or a computer network without the need for a cabled connection. You should periodically check for an upgrade to your Netgear router. Upgrading your router can add new features that improve the security and performance of the device as well as addressing any problems not originally detected during manufacturing. Netgear allows you to check for an upgrade from within the SmartWizard interface. You can access the SmartWizard using your web browser. The methods described here are simple and correct to the date. It is, however, recommended that these should be followed carefully to avoid encountering problems. You can also contact Netgear router Support at their Toll Free 1-877-242-9701 for help and support.

Steps to Upgrade Netgear router

•    Open your web browser and type "" in the address bar and press "Enter."

•    Type the user name and password for the Netgear router into the login dialog. The default user name for your Netgear router is "admin" and "password" is the default password. Click the "OK".

•    Locate the "Maintenance" area on the left side, and click the "Router Upgrade" link.

•    Click the "Check" button. This automatically connects you to the Netgear support servers and checks to see if a newer version of the router software is available. If an upgrade is available, you are asked to download the file onto your computer. By default, the file is saved in the "Downloads" folder.

•    Minimize the Netgear SmartWizard page, and navigate to the downloaded file. Right-click the file and click "Extract here."

•    Maximize the Netgear SmartWizard page, and click the "Browse..." button. This opens a "Choose File to Upload" window on the screen. Browse to the extracted file, and click the "Open" button. This takes you back to the "Router Upgrade" screen on the Netgear SmartWizard.

•    Click the "Upload" button. This initiates the automated upgrade process. Your router will restart once this process has completed.

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